Submit a Claim - Claim Instructions

To make a Claim under the Settlement, you must submit a Claim following the instructions below. The information will not be disclosed to anyone other than the Court, the Settlement Administrator, and the Parties in this case, and will be used only for purposes of administering this Settlement (such as to audit and review a Claim for completeness, truth, and accuracy).

To submit a Claim, you must be a prior or current Texas owner of a Vortens™ tank model #3412 or #3464 manufactured between January 1, 2007, and December 31, 2010.

Payments will be issued only if the Court approves the Settlement and the Effective Date of the Settlement occurs.

Please note that email is the only way to receive written notice if the Settlement is terminated, or if your Claim is denied with the reason(s) for denial. It is also the only way to receive further notice of your rights to opt out of the litigation if the Settlement does not become effective. Providing your email address also will help the Settlement Administrator contact you, including if your settlement payment is mailed and returned as undeliverable.

There are two types of claims, Claim for Prior Fracture and Claim for Current Fracture, that you can file for. An Affected Tank may only be claimed under one of the two claim types. If you have multiple Affected Tanks, please separate your Claims by claim type as appropriate.


Claim A - Claim for Prior Fracture

If one or more Affected Toilet Tanks have fractured before January 24, 2020, you are eligible to submit a claim for prior fracture reimbursement.

You will be required to provide proof of home ownership and ownership of each for each Affected Tank along with the expenses for the purchase and/or installation of the Affected Toilet Tank. Your documentation must show that the expenses were paid. Estimates, unpaid invoices, or checks that do not show as paid will not be sufficient documentation to prove expenses.

Claims for prior fracture will be reimbursed up to $300.00 per Affected Toilet Tank with sufficient proof of expenses.


Claim B - Claim for Current Fractures

If one or more Affected Toilet Tanks have fractured between January 24, 2020, and December 31, 2020, you are eligible to submit a claim for any current fracture reimbursement.

You will be required to provide proof of home ownership and ownership of each for each Affected Tank, and if you must replace the entire toilet due to incompatibility of current Porcelana tank product and the original basin, you must provide proof of expenses for the purchase and/or installation of the Affected Toilet Tank and an explanation of why there was not a compatible tank available. Your documentation must show that the expenses were paid. Estimates, unpaid invoices, or checks that do not show as paid will not be sufficient documentation to prove expenses.



Documentation Documentation must be provided to support your claim as applicable. Documents should be clear, readable copies, as anything you submit will not be returned to you. If you are filing online, please have this information ready before you start to file, as your Claim will not be saved if you have to come back and finish at a later time.



File Online:

After clicking the button below, you will be asked to provide your contact information, then you will be able to select the type of claim you wish to file. Please have all your documentation ready as your Claim will not be saved if you have to come back and finish at a later time.


Start Your Claim Form
File by Mail:

If you would like to file by mail, download a copy of the Claim Form here. Please read the form carefully, fill it out completely, and attach any documentation as applicable. Then, mail the completed Claim Form to the following address:

Cone v. Vortens™ Settlement Administrator
P.O. Box 4290
Portland, OR 97208-4290


Remember all claims, WITH PROOF OF OWNERSHIP for each tank, must be submitted online or postmarked no later than December 31, 2020.